Shipping Info

Processing time

Orders are typically processed within 1–2 business days (excluding weekends and holidays). During promotions or high volume, processing may take a little longer.

Delivery estimates

• Standard shipping (US) — usually 3–7 business days after shipment.
• Expedited options — when offered at checkout, delivery windows are shown before you pay.
• International — transit times vary by destination and customs; delays outside our control can occur.

Estimates are not guarantees. Carrier delays, weather, and address issues can affect delivery.

Shipping rates

Rates (or free-shipping thresholds) are calculated at checkout based on destination and order details.

Tracking

When your order ships, you’ll receive a confirmation email with tracking when the carrier provides it. You can also use Track My Order or email help@norrelabs.com.

Wrong or incomplete address

Please double-check your address at checkout. We are not responsible for packages lost or returned due to incorrect addresses you provided. Contact us ASAP if you notice an error after ordering.

Lost or damaged packages

If a package is lost in transit or arrives damaged, contact help@norrelabs.com with your order number and photos (for damage). We’ll work with the carrier to replace or refund as appropriate.

PO Boxes & restrictions

Some carriers or products may not deliver to PO Boxes or certain regions. If we cannot ship to your address, we’ll contact you.