Returns & Refunds

30-day returns

We accept returns within 30 days of delivery for unopened or unused products. If your order arrives damaged or incorrect, contact our support team so we can arrange a replacement or refund.

How to start a return

1. Email help@norrelabs.com with your order number, email used at checkout, and reason for return.
2. We’ll reply with return instructions or a prepaid label when applicable.
3. Ship the item back as instructed. Keep your tracking number.

Refunds

• Approved refunds are issued to the original payment method.
• Please allow several business days after we receive the return for the refund to appear (banks may take longer).
• Original shipping fees are generally non-refundable unless the return is due to our error or a damaged/incorrect item.

Satisfaction guarantee

See our 99-Day Satisfaction Guarantee page for any extended guarantee terms that apply to eligible products.

Subscriptions

Cancel future subscription shipments anytime via Manage subscription. Charges already processed for a shipped order follow the return rules above.

Non-returnable

Opened consumable products may not be returnable for hygiene reasons unless defective or covered by an applicable guarantee. Contact us — we’ll treat every case fairly.

Contact

help@norrelabs.com · Contact form · Track My Order